Here is what others Gift & Home Industry Professionals have to say about our services…
Inside Sales Consulting
"Dawn's knowledge and experience of the Gift & Home Industry was so helpful as we worked together to implement a new sales strategy focused on contacting customers that simply get missed along the way as our business quickly expands. Dawn implemented a structure for day-to-day activity and accountability so we could connect with more customers and ultimately increase sales. Dawn provided immense value using her sales and account analysis skills to develop flexible systems to meet the changing needs of my company. Dawn was a delight to work with because not only is she analytical and consistent, but she is kind, responsible and brings a high level of integrity to the companies she works with."
Tracee Mathes
Swig Life
“If you are contemplating an inside sales department, please reach out to Dawn Grooters at Broken Vessel Sales to discuss her outstanding training program, Inside Sales Advantage! Our company found the Inside Sales Advantage informative, extremely valuable and professionally prepared. Dawn is an excellent presenter and instructor. Sign up today!'“
Kathy Opolka
Paragon Picture Gallery
Inside Sales Outsourced Team
“Our company highly recommends Broken Vessel!
In this fast changing industry we are all trying to figure out ways to explore new sales strategies and infiltrate different sales channels efficiently to reach new customers and increase sales. Using their vast knowledge and experience in this industry, the Broken Vessel team opened up and explored an important sales channel for us during a critical buying season leading to triple our sales in this channel in record time for 2 of our brands. The Broken Vessel team is experienced, knowledgeable and folded right into our company as an extension of our brand working seamlessly with each customer and our internal staff.
What separates the Broken Vessel Team is the attention to details, the analytical systems they created that are a key to having successful inside sales campaigns and their unmatched experience in the industry across multiple brands and with a variety of customers. They understand customer’s needs and knew how to communicate our brand to the retailers effectively and efficiently to close the sale. They also are one of the nicest teams to work and have clear concise communication to our team which allowed us to gain a more detailed understanding of this customer base. If you have been thinking about implementing inside sales into your brand do not hesitate to call Broken Vessel Sales! ”
Shannon Wright,
Sales Account Manager
“Broken Vessels has consistently met or exceeded our expectations in driving sales within our programs and assisting with open territories and have had the pleasure of partnering with them for the past two years. Their dedicated performance is a testament to their unwavering commitment to excellence.
What sets Broken Vessels apart is not just their results, but the hands-on approach demonstrated by Dawn, the agency principal. Dawn’s leadership is marked by professionalism, solution-oriented thinking, and meticulous attention to detail. Her involvement with the team has undoubtedly contributed to the agency’s success and our overall satisfaction.
The team at Broken Vessels has consistently demonstrated a deep understanding of our business needs and objectives. Their proactive approach to problem-solving and ability to tailor their strategies to align with our goals have been instrumental in the success of our sales initiatives. It’s refreshing to work with a team that not only listens to their clients but actively collaborates to find innovative solutions. One of the key strengths of [Inside Sales Agency] is their adaptability and agility.
Communication has been seamless, deadlines have been met, and every interaction has been characterized by a genuine dedication to our success. Dawn’s leadership and the team’s dedication, have contributed to our business growth and has allowed us to pivot and focus on growth within other areas as well. We look forward to continuing this successful partnership and achieving even greater milestones together.”
Lisa Wohlhart,
Executive Vice President
Inside & Hybrid Sales Training
Since implementing Dawn's techniques, I have witnessed remarkable growth in my sales and customer engagement. Her innovative approach to selling from home has revolutionized the way I conduct business. I have found her strategies to be highly effective in reaching and engaging with customers remotely, resulting in increased sales and customer satisfaction.
One aspect that particularly impressed me is Dawn's ability to utilize various digital platforms and tools to expand my business reach. She introduced me to cutting-edge technologies and guided me on how to leverage them to connect with customers, showcase products, and provide seamless online purchasing experiences. Her insights and recommendations have enabled me to establish a strong online presence and attract new customers, even in the face of tough competition.
Moreover, Dawn's emphasis on building meaningful relationships with customers has been instrumental in nurturing customer loyalty. Her techniques have helped me develop personalized and tailored approaches to customer interactions, ensuring that each interaction is valuable and tailored to meet their specific needs. As a result, I have witnessed an increase in repeat customers and positive word-of-mouth referrals.
Dawn's dedication to staying updated with the latest industry trends and her commitment to continuous learning are truly commendable. She consistently shares valuable resources, tips, and best practices that have been instrumental in keeping my business ahead of the curve. Her guidance has not only improved my business's overall efficiency but has also saved me valuable time and resources.
In conclusion, I cannot express enough gratitude for the impact Dawn's techniques have had on my business. Her expertise, innovative strategies, and commitment to excellence have transformed the way I sell remotely, leading to significant growth and improved efficiency. I highly recommend Dawn's services to anyone seeking to enhance their remote selling capabilities and take their business to new heights.
Christie Jones, Sales Rep, Road Runners
The pandemic has significantly transformed the role of a sales rep, limiting face-to-face interactions with buyers. Previously, sales reps could spend hours directly engaging with clients, but now a hybrid sales approach has emerged as the new standard. After attending the sales training with Dawn Grooters, what was most helpful was being able to develop a personalized weekly schedule to better manage my time and communication preferences with customers, whether through text, email, or phone calls.
-Melissa Insley, Sales Rep, Road Runners
“Dawn put so much thought and dedication into her videos. She covered each topic, in my opinion, that you really need to do to be a successful rep on the phone or on the road. The big take away for me in the her entire ensemble of work is that you constantly need to touch your customers. A phone call, an email, a catalog in the mail. She says it sometimes take 8 reachouts before they remember you and feel comfortable to work with you, I totally agree. As a almost 30 year rep it was a wonderful review for me and I am still honing skills to increase my out of territory sales.”
-Molly Hannon, In House Sales Consultant, Road Runners